Thank you for shopping with SmartBuyder. We want you to be satisfied with your purchase.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must include its original packaging, tags, accessories and other items supplied with it.
- Proof of purchase or order details must be provided.
- Products showing signs of use, damage caused after delivery, or missing parts may not be eligible for return.
Damaged, Defective or Incorrect Items
Customers are requested to inspect their orders immediately upon delivery.
Any visible damage, missing items or incorrect products should be reported to SmartBuyder within 48 hours of delivery, along with the order number and clear photographs of the issue.
All claims are subject to verification. Damage resulting from misuse, accidental damage or improper handling by the customer is not covered.
Manufacturing defects and other claims protected under applicable Qatar consumer protection laws will be handled in accordance with those laws.
Where a claim is valid, SmartBuyder will arrange an appropriate repair, replacement or refund as required.
Change-of-Mind Returns
If you wish to return a product because you changed your mind, the product must remain unused and in its original condition and packaging.
Any return or collection costs for a change-of-mind return may be the responsibility of the customer.
Refunds
Once we receive and inspect an approved return, we will notify you about the status of your refund.
For Cash on Delivery orders, we will contact you to arrange the applicable refund method.
Exchanges
If you would like to exchange an eligible product, please contact us first so that we can confirm availability and arrange the exchange.
Contact Us
For return, refund or exchange requests, please contact SmartBuyder and provide your order number and details of your request.
WhatsApp/Phone: 70775805
Email: info@smartbuyder.com